LEGAL REFERENCE

Your Privacy Matters to Us

We built cuy138 around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...

Data ProtectionAccount SecurityPayment SafetyTransparencyYour Control
See the Lobby Read FAQ
cuy138 Your Privacy Matters to Us

Policy Scope and Jurisdiction

cuy138 operates in supported regions where local law permits. This policy covers personal data we collect when you register, deposit, play and withdraw. We comply with data protection standards applicable to our service regions. Your information is processed securely and never sold to third parties. We use your data to verify your account, process payments via DANA, OVO, GoPay and QRIS, prevent

fraud, and improve your lobby experience. You can request access to or deletion of your personal data at any time through your account settings or our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns or data requests to our...
Live Chat Chat with our team directly through your account...
Account Settings Manage your privacy preferences, review connected devices, and...
WHY VISITORS TRUST US

How We Protect Your Trust

Encryption Standard

All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details and account credentials are never stored in plain text.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS integrations are verified and monitored continuously. We audit payment flows quarterly to ensure your deposit and withdrawal data stays secure.

No Third-Party Sales

We do not sell, rent or share your personal information with marketing firms, data brokers or unaffiliated companies. Your data stays within cuy138.

Regular Security Audits

Our infrastructure undergoes independent security reviews twice yearly. Vulnerabilities are patched immediately and logged for transparency with our compliance team.

Account Verification

We verify your identity during registration to prevent fraud and money laundering. This protects both your account and the integrity of the lobby for all players.

Data Retention Limits

We retain your personal data only as long as needed to provide service, comply with law, or resolve disputes. Inactive accounts are archived after 24 months.

Consistency Across Our Platform

Same Policy EverywhereWhether you're on desktop, mobile or tablet, your privacy protections remain identical. We don't weaken data security on any device or browser.
Live Tables & Slots CoveredThis policy applies to all lobby sections—live baccarat, slots, sportsbook and any new game rooms we add. No hidden data collection in specific game types.
Payment Method ParityDANA, OVO, GoPay and QRIS deposits are handled with the same encryption and fraud checks. We don't treat any payment method as lower-security than another.
Withdrawal Data ProtectionWhen you request a payout, your banking details are encrypted end-to-end. We never log your full account number or routing information in plain text.
Bonus & Promo PrivacyPromotional offers and bonus tracking use the same data safeguards as core account functions. Your play history is never shared with external marketers.
Support Ticket ConfidentialityMessages you send to our support team are encrypted and visible only to authorized staff. Chat logs are deleted after 90 days unless you request retention.
Cookie & Tracking ClarityWe use cookies only for session management and fraud prevention. No tracking pixels follow you off-site. You can disable non-essential cookies anytime.
QUICK SIGNAL

What This Policy Protects

01
Account Registration Data Your name, email, phone number and identity verification documents are encrypted and stored securely. We use this only to confirm your identity and prevent duplicate accounts.
02
Payment Information DANA, OVO, GoPay and QRIS transaction records are logged separately from your personal profile. Payment data is never used for marketing or shared with third parties.
03
Play History & Preferences Your game selections, betting patterns and lobby navigation are tracked to improve your experience. This data stays on our servers and is never sold to game providers.
04
Device & Location Data We log your device type and approximate location to detect fraud and unauthorized access. This helps us alert you if someone tries to log in from an unfamiliar place.
05
Communication Records Emails, chat messages and support tickets are stored for dispute resolution and service improvement. You can request deletion of old communications from your account.
06
Withdrawal & Payout Details Bank account or e-wallet information provided for payouts is encrypted and retained only as long as needed to process your request. We delete it after 12 months.

Privacy Policy Questions

We retain your data for 24 months after account closure to comply with anti-money-laundering laws and resolve any disputes. After that, we delete or anonymize it. You can request earlier deletion by contacting support.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete record of your profile, transactions and activity within 7 business days.

No. Game providers receive only your session ID and bet amounts needed to run the game. They never see your name, email, payment method or account balance. Your identity stays private.

Yes. We use bank-grade encryption for all payment data. Your e-wallet or bank details are never stored in full on our servers. Payment processing is handled by certified third-party providers.

We monitor our systems 24/7 for unauthorized access. If a breach occurs, we notify affected users within 72 hours and provide guidance on securing your account. We also report to relevant authorities.

Yes. You can disable non-essential cookies in your browser settings or through our Privacy Center. Essential cookies for login and fraud prevention cannot be disabled, but we keep them minimal.

No. We never sell your personal data. We use it only to run your account, process payments and improve the lobby. You can opt out of promotional emails anytime in your account settings.